What is the STARS Portal?
STARS Portal is the official portal of the State Public Complaints and monitored by the Corporate Division, State Secretary of Selangor. STARS portal manage the complaint and feedback online. STARS Portal is provide for the public to convey their problems online through internet. All problems received will be channel to the related department for further action
Do I need to register to use the STARS Portal?
Is not necessary for the public
Do I have to pay to use STARS Portal?
Is FREE
Should I using the third parties to enter the STARS Portal?
No
What are the advantages of using the STARS portal?
Public complaints can be passed electronically to organizations involved
What are the ways to register a complaint through the STARS Portal?
Complaints can be registered by completing the online form provided. Complaint will be sent electronically to the relevant organizations.
Are the details of the complaint will be kept confidential?
Yes. All details of the complaint will be kept confidential from the public knowledge.
Does Portal provides 24-hour services?
Yes. People can use STARS Portal services 24/7
Does the complaint will be given a reference number?
Yes. All complaints will be given a unique reference number
How can I check the status of a complaint?
People who have registered their complaints through the Portal STARS can check through on-line with the reference number of complaints with the support details such as no. Identity card, phone number or e-mail.
Can the status of the complaint is sent via email?
Yes. The complainant may obtain the status of their complaints through the email
What are the ways to become a registered user of the STARS Portal?
Any request to be registered Portal Users STARS should be forwarded directly to the Administrator of STARS Portal
What should I do if I forget my user ID and password?
Registered users can obtain the password by contacting the Administrator Portal to STARS.
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